Empower agents with 360° customer profile to gain quick knowledge of customer history and preferences and provide exceptional customized solutions through minimal interactions via assisted intelligence
Enabling the ability for the customer to subscribe for remote monitoring to analyse connected device data to predict and avoid possible fails, and deliver pro-active services and improve customer satisfaction
Use an advanced notification system to alert customers about potential fails along with possible resolution steps, workarounds and direct them towards appropriate self-care assistance through remote monitoring
Our technical support and services team acts as a solution centre for each partner’s unique needs by taking a customer centric service approach. Our team stays with you till they make sure that your issue is fully resolved
We establish a consumer-style, self-enablement channel integrated with the backend for the Technical Support team to raise tickets, request modules and check statuses
Best Tech Support for Lowering Costs and Increasing Efficiency: We help you automate responses to standard technical issues and improve agent efficiency so you can scale your technical support services. Our agents provide your customers quick and easy resolutions across channels.
Comprehensive Services Portfolio: We offer a comprehensive set of technical support services including break fix support, security patch installation, onsite and offsite consulting.
Experienced Tech Support Outsourcing Company:We are seasoned company offering tech support across a wide range of industries like telecommunications, Hospitality & Media.
100K+ / MONTH
Support Transactions (Phone + Email + Chat)
Of The Transaction Get Escalated To L2 Or L3 Levels
Of The Transactions Gets Resolved In The First Call (FCR)
Customer Satisfaction On The Service Performed
Service Level Management With Abandon Rate Of < 5%
“My company’s Google rankings and overall site traffic improved dramatically after just a few months of working with this agency. The service we’ve received from their team has consistently been above and beyond our expectations.”
“Having many years of SEO experience ourselves, we know how hard it is to come up with a successful SEO strategy and an effectively integrate it within our work-frame. As our business continues to grow year after year, keeping track of our SEO strategy became very time-consuming and reduced our ability to focus on our core business.”
“I have only been working with this agency for a few months but I would recommend them without hesitation. Their client support has been outstanding and they have exceeded all of my expectations. I have worked with many SEO companies but none of them can compare to them.”
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