TECHNICAL SUPPORT

Create tangible value for your digitally empowered customers through digital-first, human integrated and omnichannel focussed troubleshooting models

[OPERATIONAL OUTCOMES]

Empower agents with 360° customer profile to gain quick knowledge of customer history and preferences and provide exceptional customized solutions through minimal interactions via assisted intelligence
Enabling the ability for the customer to subscribe for remote monitoring to analyse connected device data to predict and avoid possible fails, and deliver pro-active services and improve customer satisfaction
Use an advanced notification system to alert customers about potential fails along with possible resolution steps, workarounds and direct them towards appropriate self-care assistance through remote monitoring
 
Alleviate call-center traffic, reduce costs, and offer a better service experience by integrating digital technical support solutions using digital worker via RPA and chatbots
Train the technical support team to develop knowledge articles and troubleshooting videos for users to self-find it or digital workers can make it available for users during interactions
Automate customer security related service notifications about product/service upgrade options, loyalty bonuses and warranty extensions to increase LTV

[OUR APPROACH]

We provide users with instant communication channels to enable right support at their convenient time and in their desired way, and track the effectiveness of each channel to make suggestions

We truly believe in investing in our technical support engineers by offering formal and support training and technical education, which helps the support team stay updated on technical trends

Our technical support and services team acts as a solution centre for each partner’s unique needs by taking a customer centric service approach. Our team stays with you till they make sure that your issue is fully resolved

We offer a suite of service tools like FAQ, support videos, webinars or technical notes that contain answers to countless questions

We establish a consumer-style, self-enablement channel integrated with the backend for the Technical Support team to raise tickets, request modules and check statuses 

[OUR EXPERTISE]

Best Tech Support for Lowering Costs and Increasing Efficiency: We help you automate responses to standard technical issues and improve agent efficiency so you can scale your technical support services. Our agents provide your customers quick and easy resolutions across channels.

Comprehensive Services Portfolio: We offer a comprehensive set of technical support services including break fix support, security patch installation, onsite and offsite consulting.

Experienced Tech Support Outsourcing Company:We are seasoned company offering tech support across a wide range of industries like telecommunications, Hospitality & Media.

 

[KEY METRICS]

100K+ / MONTH

Support Transactions (Phone + Email + Chat)

< 5%

Of The Transaction Get Escalated To L2 Or L3 Levels

> 85%

Of The Transactions Gets Resolved In The First Call (FCR)

> 89%

Customer Satisfaction On The Service Performed

>98%

Service Level Management With Abandon Rate Of < 5%

Our customers

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[TOOLS & TECHNOLOGY]